This episode features Philippe Roireau, the Vice President of Business Development & Partnerships at Gorgias.
We talk about why a positive customer experience is a revenue generator for your eCommerce store and how your support team can become a profit center.
Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Shopify Plus stores.
On the Show Today You’ll Learn:
- How to give superpowers to your support team
- How to centralize your support tickets in one place
- Why does chat help with sales
- Why support should be a profit center
- How machine learning (AI) can increase customer support quality and decrease the supports team workload
- What exceptional customer service means
- And more
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